Outlook on the desktop crashes with multiple instances defined

I Have run into a simular problem: If I define multiple instances and change one of them to my Inbox it will crash on next launch just as robsonr described (though if the multiple instances are all calendar it seems to work just fine). Im running Win XP Pro SP3,Ooutlook 2003 SP3 and .NET 3.5 SP1 Has anyone else run into this problem? Wonderful program otherwise.

I have the same problem.  I define one instance for monthly view and another instance for task view.  It keeps crashing after I exit the problem and relanuch it.

I am having exactly the same problem. Outlook 2003 SP3, Windows XP SP3, OOTD 1.5.2.

I have .NET 1.0, 1.1, 2.0, 3.0, and 3.5 installed.

I have determined that it does not have to do with multiple view instances, but with non-calendar views. I can add multiple views of the calendar and everything works fine. If I try to use an Inbox or a Contacts view, I get the standard crash dialog.

I went to OutlookDesktop.exe.config and changed logging to DEBUG and tried to start OOTD with a Calendar and an Inbox view. Here is the output:

DEBUG [1] (:0) - Checking to see if there is a instance running.
 INFO [1] (:0) - Successfully read reg key: HKLM\Software\Microsoft\Office
 INFO [1] (:0) - Analyzing subkey '11.0'
 INFO [1] (:0) - Office Version: 11
 INFO [1] (:0) - Office 2000 or higher is installed, now checking for Outlook exe
 INFO [1] (:0) - Office path reported as: C:\Program Files\Microsoft Office\OFFICE11\
 INFO [1] (:0) - Checking for Outlook exe in: C:\Program Files\Microsoft Office\OFFICE11\
 INFO [1] (:0) - Outlook exe found.
DEBUG [1] (:0) - Starting the instance manager and loading instances.
DEBUG [1] (:0) - Performing instance cleanup and closing instances
DEBUG [1] (:0) - Multiple instances to load
DEBUG [1] (:0) - instanciating up instance Calendar
DEBUG [1] (:0) - Showing Instance Calendar
DEBUG [1] (:0) - instanciating up instance Inbox

If there is any more information I can provide, let me know. Things were working fine with v1.4.3 and then this issue began when I updated to 1.5.2.

If you do run into this issue, you can drop your non-calendar views by going to the registry and deleting them instead of uninstalling OOTD. That way you can at least get OOTD to load without crashing.

CURRENT_USER/Software/SMR Computer Services/Outlook On The Desktop/<Instance Name>

I downloaded and installed 1.5.0 and had the same problem. I downloaded and installed 1.4.5 and it seems to work now.

I too would like to say this is an excellant program, very useful.

Unfortunately I am also having the same problem, exactly the same as described by robsonr. I am trying to create an extra instance for tasks but when I restart the app it crashes.

Has anyone had the same problem and managed to get it fixed?

Cheers,

Andy

I'm having the same problem. I suspect the program has not kept up with the upgrades by Microsoft. I'm also using Office SP-3 and I can install it and in the first instance it works fantastic, but soon it stops when I either reboot the next day.

This worked for me.

Rename HKCR\Software\SMR Computer Services\Outlook On The Desktop\Default Instance

to something like

 HKCR\Software\SMR Computer Services\Outlook On The Desktop\Default Instance2

Restarted the app, and I could add extra instances without any probs.

Ta